If I were a butt my name would be Capital One
Ok, here's the scoop.. I missed my payment last month because I payed someone else twice by mistake. Sure that's a bad thing but hey it happens from time to time.
Now for the good part.. I've been trying to pay my account online for the past 7 days or so. I pay 99% of my stuff online but I can't log into the web site now. They said that my access has been revoked because the account is overdue and using the web to do things to my account is a Privilege.
Ok, so you take a person that is trying to make a payment in good faith and prevent that? Isn't there some kind of law about that? All I can say is this account is going to be closed and Capital One can kiss my account goodbye.
My wife and I talked to 7 or 8 people over there and each one tells you that they can't help you because its the other departments issue. The solution that they give you is to have you do an e-check; Now that might be fine for some people but I don't care to give out my back account information over the phone. My wife told them at one point that given the caliber of the people we had already talked to that she wouldn't even give them the name of our dog.
Finally we get to the escalations department, make a note of that.. good term to use when dealing with butt-heads, and they enabled my account. All I wanted to do was make a payment.. go figure but the account is still going to be closed.. I don't think they deserve the Privilege to acquire my interest payments.